Returns and Exchanges

About Returns
■ Conditions for accepting returns
In principle, you cannot return the item unless it is defective.
Due to the characteristics of soft vinyl, there are individual differences in coloring that are unique to soft vinyl.
Also, please understand that the molding and coloring work is done manually by the craftsman, so there may be individual differences such as bubbles, rubbing, and overhanging paint.
Please note that there are individual differences regarding the printing of the logo.
Please note that we cannot accept returns for this reason.
未開 We will only deal with it if it is unopened or unused and can be returned to our store within 5 days of arrival.

■Regarding the cost of shipping and handling for returns
·In case of initial failure, we will pay for it.

■Regarding the refund
We will transfer the money to your designated account within 5 business days after confirming the arrival of the returned item.

■ Return contact information
Email address: info@botanytoysclub.jp
Please be sure to send the return address from our store to the designated address.Please note that if it is returned to a address other than the designated address at your discretion, we cannot accept it.

About Replacing
■ Conditions for accepting replacements
In principle, it is not possible to exchange the product unless it is defective.
Due to the characteristics of soft vinyl, there are individual differences in coloring that are unique to soft vinyl.
Also, please understand that the molding and coloring work is done manually by the craftsman, so there may be individual differences such as bubbles, rubbing, and overhanging paint.
Please note that there are individual differences regarding the printing of the logo.
Please note that we cannot accept exchanges for this reason.

*Please note that if the item you wish to exchange is out of stock, we cannot accept the exchange.In that case, we will issue a refund.

■Regarding the cost of shipping and handling for the replacement
·In case of initial failure, we will pay for it.

■Replacement information
After confirming the arrival of the item you sent, we will arrange the shipment of the replacement item.

■ Contact information you would like to exchange
Email address: info@botanytoysclub.jp
Please be sure to send the return address from our store to the designated address.Please note that if it is returned to a address other than the designated address at your discretion, we cannot accept it.

Regarding the cancellation of your order
You can only cancel your order if it was not shipped.
*We strongly refuse cancellation or refusal to receive the item after it has been shipped.
Please note that in the unlikely event of such a situation, we will charge you all the shipping charges (such as round trip shipping).